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PickupWaka

Terms of Service

Last Updated: 22nd, December, 2025

Welcome to Pickupwaka. These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and PATAPARCEL LIMITED ("Company," "we," "us," or "our") governing your use of the Pickupwaka mobile application (the "App") and related services (collectively, the "Service").

By downloading, installing, accessing, or using the App, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the App and should uninstall it immediately.

Company Information

Company Name: PATAPARCEL LIMITED

Legal Entity: PATAPARCEL LIMITED

Address: 123 Main Street, City, Country

Email: [email protected]

Website: https://www.pickupwaka.com

1. Acceptance of Terms

Welcome to Pickupwaka. These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and PATAPARCEL LIMITED ("Company," "we," "us," or "our") governing your use of the Pickupwaka mobile application (the "App") and related services (collectively, the "Service").

By downloading, installing, accessing, or using the App, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the App and should uninstall it immediately.

2. Service Description

Pickupwaka is a delivery and logistics service platform that connects customers with delivery agents and offices. Our Service enables you to:

  • Create and manage delivery orders
  • Track orders in real-time
  • Make payments for delivery services
  • Manage a digital wallet for payments
  • Locate nearby pickup and delivery offices
  • Receive notifications about order status

We facilitate the connection between customers and delivery service providers but are not directly responsible for the physical delivery of packages.

8. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your information.

9. Modifications to Service

We reserve the right to:

  • Modify, suspend, or discontinue any part of the Service at any time
  • Update the App with new features or bug fixes
  • Change pricing, features, or functionality
  • Impose limits on certain features or restrict access

We will provide reasonable notice of material changes when possible.

10. Limitation of Liability

10.1 Service Availability

We do not guarantee that the Service will be:

  • Available at all times
  • Free from errors or interruptions
  • Secure from unauthorized access
  • Compatible with all devices

10.2 Delivery Services

We facilitate connections between customers and delivery providers. We are not:

  • A common carrier
  • Directly responsible for package delivery
  • Liable for delays, losses, or damages beyond our reasonable control

10.3 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC SERVICE IN QUESTION
  • WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
  • WE ARE NOT LIABLE FOR LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION

10.4 Exceptions

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such cases, our liability is limited to the maximum extent permitted by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless us, our affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Content you submit through the Service

12. Termination

12.1 Termination by You

You may terminate your account at any time by:

12.2 Termination by Us

We may suspend or terminate your account immediately if:

  • You violate these Terms
  • You engage in fraudulent or illegal activity
  • You fail to pay amounts owed
  • We are required to do so by law
  • We discontinue the Service

12.3 Effect of Termination

Upon termination:

  • Your right to use the Service immediately ceases
  • We may delete your account and data (subject to legal retention requirements)
  • You remain liable for any amounts owed
  • Provisions that by their nature should survive will remain in effect

13. Dispute Resolution

13.1 Informal Resolution

Before filing a formal claim, you agree to contact us at [email protected] to attempt to resolve the dispute informally.

13.2 Governing Law

These Terms are governed by the laws of Uganda, without regard to conflict of law principles.

13.3 Jurisdiction

Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts in Uganda.

13.4 Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class actions or class-wide arbitrations.

14. Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including:

  • Natural disasters
  • War, terrorism, or civil unrest
  • Government actions
  • Internet or telecommunications failures
  • Labor strikes
  • Pandemics or health emergencies

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

16. Entire Agreement

These Terms, together with our Privacy Policy and Account Deletion Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements and understandings.

17. Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

18. Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction.

19. Notices

We may provide notices to you:

  • Through the App
  • Via email to the address associated with your account
  • By posting notices on our website

20. Contact Information

If you have questions about these Terms, please contact us:

21. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by:

  • Posting the updated Terms in the App
  • Updating the "Last Updated" date
  • Sending you an email notification (for material changes)
  • Requiring you to review and accept the updated Terms when you next use the App

Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

Effective Date: 22nd, December, 2025

Last Updated: 22nd, December, 2026