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PickupWaka

Got Questions?

Everything you need to know about our fulfilment and corporate logistics services in one place.

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General Questions

Pickupwaka is a technology-driven logistics and fulfilment company providing last-mile delivery, fulfilment, and distribution services for SMEs, e-commerce businesses, corporates, NGOs, and institutions across Uganda.

Our services are built for:

  • SMEs & growing businesses
  • E-commerce & online sellers
  • Corporates & enterprises
  • NGOs & development partners
  • Financial institutions & government agencies

We provide:

  • Fulfilment (storage, picking, packing & delivery)
  • Corporate parcel & document delivery
  • Bulk & scheduled distribution
  • Last-mile delivery (agent-based & doorstep)
  • Cash on Delivery (COD) collection
  • Returns & failed delivery management
  • Tracking, Proof of Delivery & reporting
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Fulfilment Services

Fulfilment covers inventory storage, order processing, packing, delivery, and returns management. Pickupwaka manages this end-to-end so you focus on sales and growth.

Yes. You can choose:

  • Full fulfilment (storage + delivery)
  • Delivery-only services
  • Agent-based delivery

Our services are flexible based on your needs.

Inventory is tracked digitally with:

  • Stock level visibility
  • Daily, weekly, or monthly reports
  • Low-stock alerts

This helps prevent overselling and stock losses.

Yes. We manage:

  • Customer returns
  • Exchanges
  • Restocking or redistribution

All returns are tracked and reported.

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Corporate & Institutional Services

Yes. Corporate and institutional clients operate under clearly defined SLAs, covering delivery timelines, escalation procedures, and reporting standards.

Yes. We support:

  • Corporate distribution programs
  • NGO and donor-funded campaigns
  • Product launches and rollouts
  • High-volume or recurring dispatches
Yes. We handle corporate documents using controlled handling procedures, digital tracking, and Proof of Delivery.

Yes. For corporates and large clients we offer:

  • API integrations
  • Custom reporting
  • Workflow alignment with internal systems
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Cash on Delivery (COD)

Yes. Pickupwaka specializes in COD logistics for both fulfilment and corporate clients.

We provide:

  • Secure cash collection
  • Digital reconciliation
  • Transparent settlement timelines
  • Finance-ready COD reports
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Tracking, Reporting & Security

Every delivery includes:

  • Real-time tracking
  • Digital Proof of Delivery (POD)
  • Recipient confirmation
  • Time-stamped delivery records

Security includes:

  • Trained delivery teams
  • Controlled handling processes
  • Digital tracking and accountability
  • Clear audit-friendly reporting
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Coverage & Operations

We currently serve:

  • Kampala
  • Wakiso
  • Mukono

Expansion into other major towns is underway.

Orders can be submitted via:

  • Pickupwaka dashboard
  • Mobile app
  • Bulk Excel uploads
  • API integration (for enterprises)

If a delivery fails:

  • The item is returned to the fulfilment centre or nearest agent
  • You receive a delivery failure report
  • Redelivery or return is handled based on your preference
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Pricing & Getting Started

Pricing depends on:

  • Order volume
  • Delivery locations
  • Storage needs
  • COD requirements
  • SLA scope

Contact us for a customised quote.

No fixed minimum. We support:

  • Small businesses
  • Project-based corporate engagements
  • Long-term contracts

Terms are flexible.

Getting started is simple:

  1. Contact our team
  2. Needs assessment & proposal
  3. SLA or service agreement
  4. Onboarding and go-live

Still unsure about something?

Our team of logistics experts is ready to help you optimize your business operations.